Help & Support

Why is the body butter so thick?

Unlike processed body butters that you can find in stores, my body butter does not contain any harsh chemicals or irritants which is why it is thick. The thickness will also help leave your skin hydrated all day long. For a smoother application, use the A'Leigrance spoon and put a spoonful in your hand, then rub it together to melt the body butter before applying it to your body.

Is your ivory colored body butter refined?

No. I do not use any refined African Shea Butter. The color is typically off-white or ivory in color, but still retains its natural qualities since it hasn't undergone the heavy processing that refined shea butter goes through. 

Why is there yellow body butter and ivory body butter?

They're both unrefined, raw, organic African Shea Butters and I do love to use both as the yellow shea butter has a stronger, earthier scent. I find the yellow shea butter to pair very well with certain scents, such as, the Peppermint and Lei'mon. 

Does the cold-pressed hemp seed oil contain THC?

Hemp seed oil is made from the seeds of the hemp plant and contains no significant amounts of THC (tetrahydrocannabinol), the psychoactive compound that drug tests screen for. It is rich in omega-3 and omega-6 fatty acids, vitamins, and minerals.

*For any concerns in regards to cold-pressed hemp seed oil, please consult your doctor. 

Is it safe for children?

For newborns and infants, it’s always best to consult with a pediatrician before using any skincare products, including body butter, as babies have very sensitive skin. In these cases, unscented, hypoallergenic products are usually recommended.

For older children, body butter is typically safe to use, but again, please check the ingredients as my body butter does contain almond oil. 

What is your contact information?

For any other questions or concerns, please contact us. You can reach us at aleigrancebb@gmail.com. Please allow 2-3 business days for a response.

What are your shipping details?

We process orders in 2-3 days and will provide a tracking number once confirmed and ready to ship. 

What is your return policy?

We do not accept returns; all sales are final. I do encourage on purchasing a 1oz trial size first. 

How long will it take to process a pre-order?

During the month of December, given the holidays, I will process pre-orders within 2-3 business days. The start of the 2025, I will process the pre-orders on the weekends and ship out on Monday. Please understand that this is a small business.

Do you have almond free or coconut free options?

As of now, it is upon request. Please email us for special orders and understand there will be an small fee dependent on quantity.